* OVERSEA ORDERS *
Due to COVID-19, our shipping partner will extend or delay the delivery time until further notice.
We are very sorry for the inconvenience.
To track your order, sign in to your account and view under My Account. Please contact us at [email protected] for further assistance.
Stock permitting, all orders placed with the E-Store are usually dispatched on every Wednesday. Kindly note that dispatch times may increase during high demand periods.(excluding Sundays, national holidays and New Year holidays).
Order dispatch schedule (reference only)
Asia (incl. China & Hong Kong): Every Thursday
Europe & international orders: Every Friday
*Parcels may be held at customs or delayed for other reasons for each country and area.
Please be aware that delivery dates cannot be selected.
We delivery the orders to worldwide. However, we are unable to ship to any PO Box, military or protected areas. Shipping charges for a failed attempted delivery to restricted areas will be borne by you.
Please note that separate orders will be shipped separately. Please be aware that multiple orders cannot be shipped collectively.
We or our shipping courier- Easyship.com will attempt to notify you if we expect to be unable to meet our estimated delivery schedule , but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
DELIVERY CHARGES & TIME
We will use different express courier with our shipping company, e.g FedEx, UPS, DHL & TNT.
China – €10 3-5 working days
Other Asia country except China – €30 3-7 working days
Europe – Euro €35 3-7 working days
United State – €40 3-7 working days
Rest of Countries – €50 5-10 working days
CUSTOMS CLEARANCE AND DUTIES
PLEASE NOTE: INTERNATIONAL SHIPMENTS will be subject to import tax, CUSTOMER ARE RESPONSIBLE for complying with all rules and regulations of the destination country.
Depending on the laws and regulations of the destination country, import of certain goods or orders containing restricted materials may be restricted or prohibited. Please check with your local authorities on the relevant import regulations before placing an order. Any additional fees incurred during the customs clearance process will be borne by you.
For any returned items by shipping company as a result of illegitimate reasons, we will charge you a shipping fee that incurred. Examples of illegitimate reasons include but not limited to failure to receive the items, exhausting the storage deadline of the shipping company.