We will only collect information that is necessary for supporting our business activities. Information provided to us through our sales, marketing and support activities, web site activities and/or event registrations may be stored, analysed and used for direct marketing purposes and to improve the way we do business with our current and potential customers.
All personal information provided to us will be handled with responsibility and will not be used for any other purposes other than supplying the best service to you. We commits not to share any personal information with a third party, unless they are acting as an intermediary. Some examples of intermediaries include delivery companies, direct marketing agencies acting under our instructions and financial service providers. In all cases these companies sign an appropriate agreement with us securing that information.
PROTECTION OF YOUR PRIVACY
This Policy applies to your use of our services and complies with the requirements of the the Personal Data (Privacy) Ordinance, Cap 486 of the laws of the Hong Kong Special Administrative Region (the “PDPO”).
For all our services, the company responsible for your privacy is A TENTATIVE ATELIER.
If you have any questions about how we protect your privacy, contact us at [email protected]
COLLECTION OF PERSONAL INFORMATION
We may collect the following information about you when you:
– Register an account at our Site. We may collect information such as your name, company name (optional), contact address, e-mail address, telephone number and the country you are located.
– Place an order using our Site. We may collect your name, shipping address, e-mail address, telephone number, payment details and the country you are located.
– Contacting Customer Service, subscribe for newsletters and other marketing content and interacting with us via social media. We may collect your name, address, email address, telephone number and the country you are located.
– From our partners. We may collect information such as your name, your e-mail address, your telephone number and the country you are located.
– Experiencing our Site. We may collect information on terminals used by you and information acquired using cookies, such as internet connections, IP addresses, equipment types, operating systems, platforms, location data, browser types and versions (including plugins used by customers), time zone settings, etc.
Providing your personal information to us is not mandatory. However, if you choose not to share this information with us you may not be able to make purchases from our Site and you are unlikely to receive optimal overall customer experience.
THE USE OF YOUR INFORMATION
We may use your information for the following purposes:
– For create and maintain your account;
– For payment or refunds procedures of purchased items;
– For packaging and shipping arrangements;
– For provide customer service support to you; AND
– For any marketing activities, data investigation and analysis.
Sharing Your Information
In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to our:
a. Employees, consultants, temporary workers, payment processors, who process your payment on the Website and the Apps;
c. Logistics providers, such as courier services which will deliver your order to you;
d. Business partners who separately maintain an account with you for loyalty or point redemption programs.
e. Business partners or vendors in connection with the processing of any promotion, event or service organised by us.
f. Agents, contractors or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your Personal Data; and
g. Any other party whom you authorize us to disclose your Personal Data to.
We may also disclose your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such disclosure does not require consent under the Applicable Laws.
We do our best to minimize the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose.
CORRECTION OF PERSONAL INFORMATION
You have the rights to access or correct your name, e-mail address, shipping and billing addresses, contact numbers and other Personal Data.
By logging into your MY ACCOUNT on the Site, you are able to correct, add and delete your personal information at any time. For any deletion of the account, please send a request to [email protected], with below information:
1. Registered user name
2. Account no.
3. Registered telephone no.
Only you or your representatives (your delegated parties, parental authorities, or legel representatives) has the right of any modification or deletion of information. We will further make a necessary verification email within 5 working days. You may opt-out from any direct marketing activities by us. Please email us at [email protected]. Once received your opt-out request, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials or communications during this period.
ATA uses the services of third party vendors, who may implement cookies on the Site to personalise shopping experience and adverts, to provide social media features and to analyse traffic of the Site or advertisement.
Advertisements on the Website may be provided by third party agencies. These advertisements may also generate cookies, for example, to track how many people have viewed the advertisement. The collection, use, and disclosure of information, including Personal Data, collected by such third party cookies are subject to the privacy and data protections policies of the third party vendors and are not under our control.
Cookies are small text files, given ID tags that are stored on your computer’s browser directory or program data subfolders using by customers. It helps to provide you a better experience when browsing our Site. Moreover, it cannot help to confirm your identities.
By setting your browsers, you are able to block some or all of the cookies. However, when all cookies have been set as disable, it is possible that you will not be able to access all or parts of our Site.
UPDATES ON DATA PROTECTION POLICY
We have implemented security safeguards designed to protect your personal information, such as HTTPS. While we are dedicated to securing our systems and the Site, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
You are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the information we maintain about you is accurate and current. We are not responsible for protecting any information that we share with a third-party based on an account connection that you have authorised.
Subject to your rights at law, you agree to be bound by the prevailing terms of the Policy as updated from time to time on our Website. Any amended Policy will be posted on our website and can be viewed at this link. By continuing to use our Platforms and/or services after the Policy has been amended, you hereby agree to be bound by the terms of such amended Policy.