New arrivals are introduced irregularly on atentativeatelier.com. Browse our latest collections on the New Arrivals page.

ORDER POLICY

 

AVAILABILITY OF STOCK

We would offer customers a unique and tailor outfits.

Due to system specification, availability stock of a product will only be ensured until your purchase procedure is finalized. For example, a selected item might be at the same time being added to shopping cart by multiple customers. Please be aware that the stock may have run out by the time you finalising your purchase if there are other finalised orders before you.

Some items would be an “One-and-only” items and will not be back in-stock after it was sold-out. Such items are also not eligible for an exchange. For details, please refer to our Returns, Exchanges and Refunds policy.

 

COMPLETION ORDERS

You will receive a confirmation email at your registered email address after the completion of an order.

Order number and other order details will be included in this confirmation email. Please make sure you have saved this email until you receive the items.

Please contact us if you do not receive any email confirmation after placing your order.

CANCELLATION OF ORDERS BY CUSTOMER (NON-FAULTY PRODUCT)

No cancellations of items at customers’ convenience can be made once the order have been placed.

 

PAYMENT POLICY

 

ITEM PRICE

The price is displayed for each item.

 

REQUIRED FEES IN ADDITION TO ITEM PRICE

– Consumption tax & duties is exclusive in the item price.
– Shipping fee is free upon purchase of over EUR €500/ US $550 / HK$4,300. Otherwise, shipping fee would be charged on each order as below:
Hong Kong – Free of charge
China – €10
Other Asia countries except China – €30
Europe – Euro €35
United State – €40
Other Countries – €50

CURRENCIES AND PAYMENT METHODS

(For customer who are in region/ country outside Hong Kong)
We accept USD and EUR only. All payment shall be made by credit card (VISA or MasterCard) and Stripe when you purchase at atentativeatelier.com.

(For Hong Kong customer)
We accept HKD and USD. Payment can be made via VISA, MasterCard, Stripe.

 

TERMS & CONDITIONS

1. Whilst we make best efforts to ensure that all details, descriptions and prices which appear on atentativeatelier.com are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. We will hold the products to wait your reply in reasonable period. If we haven’t received the reply in reasonable period, we will treat the Order as cancelled under our right without your consent or we reserve the right to proceed the order without your consent.

2. When an Order has been submitted on the Website, we reserve the right to refuse the order, although we will try to inform you the reason without delay.

3. We allow you to check and revise any changes before submitting the Order. It is your responsibility to check and use the ordering process correctly. You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the order’s items.

4. The price of the Goods and any additional charges is that set out on the Website at the date of the Order or such other price as we may agree in email.